Privacy — Love Language Tracker

1. Information We Collect

Account Information

When you create an account on Love Language Tracker, we collect information you voluntarily provide, including:

Name and email address
Password (encrypted)
Profile information and preferences
Profile photograph (optional)
Relationship status and relationship duration

Relationship Data

To provide our core service, we collect information about your relationships and language preferences:

Love language assessments and results
Partner information and their love language preferences
Relationship notes, milestones, and personal observations
Interaction history and engagement logs
Preferences for communication and relationship goals

Usage Information

We automatically collect technical information about your interaction with our platform:

IP address and device identifiers
Browser type, operating system, and device type
Pages visited, features used, and time spent
Referral sources and navigation patterns
Search queries and feature interactions
Error logs and performance data

Communication Data

If you contact our support team or participate in surveys, we collect:

Email correspondence and support tickets
Survey responses and feedback
Chat interactions with customer support
Complaint records and dispute resolution documentation

Payment Information

For premium subscriptions, we collect:

Billing name and address
Payment method details (processed securely through third-party providers)
Transaction history and receipt information
Subscription status and renewal dates

2. How We Use Your Information

Love Language Tracker uses collected information for the following purposes:

Service Delivery

Creating and maintaining your account
Providing personalized love language assessments and recommendations
Delivering relationship insights and improvement suggestions
Enabling communication features between partners
Storing and synchronizing your data across devices

Personalization

Customizing content and recommendations based on preferences
Improving user experience and interface design
Tailoring notifications and communication frequency
Suggesting relevant features and resources

Communication

Sending service-related announcements and updates
Responding to customer inquiries and support requests
Sending educational content and relationship tips (with consent)
Notifying you of changes to our policies or service
Sending subscription renewal reminders

Analytics and Improvement

Analyzing usage patterns to improve features and functionality
Conducting research on relationship dynamics and user behavior
Testing new features and optimizing performance
Generating aggregate, anonymized insights for business purposes

Legal and Safety

Complying with legal obligations and court orders
Detecting and preventing fraud, abuse, and security threats
Protecting the rights, property, and safety of our users and platform
Enforcing our Terms of Service and other agreements

Marketing (With Consent)

Sending promotional emails about new features or services
Conducting marketing campaigns and user engagement initiatives
Creating targeted advertising campaigns

3. How We Share Your Information

Information Shared With Your Partner

If you use Love Language Tracker with a partner, certain information is intentionally shared:

Your love language profile and assessment results
Relationship milestones and shared notes you designate as shared
Your interaction with shared features and recommendations

You maintain control over what information is shared through privacy settings.

Service Providers

We share information with trusted third-party vendors who assist in operating our platform:

Cloud hosting and data storage providers
Payment processors and financial institutions
Email service providers for communications
Analytics providers for usage insights
Customer support platforms
Security and fraud prevention services

All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law or in response to:

Subpoenas, court orders, or government requests
Law enforcement inquiries
Legal proceedings or litigation
Protection of public safety or emergency situations

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.

Aggregated and Anonymized Data

We may share anonymized, aggregated data that cannot identify you personally with:

Research institutions and academic partners
Marketing and analytics partners
Business intelligence platforms

This data is used to understand trends, improve services, and advance relationship science.

With Your Consent

We may share information for other purposes when you explicitly consent, such as:

Integrating with third-party applications you authorize
Participating in research studies
Receiving services from partner organizations

4. Cookies and Tracking Technologies

Cookies

Love Language Tracker uses cookies to enhance your experience. Cookies are small data files stored on your device that help us:

Maintain your login session and authentication
Remember your preferences and settings
Track usage patterns for service improvement
Deliver personalized content and recommendations
Measure advertising effectiveness

Types of Cookies

Essential Cookies: Required for platform functionality and security
Preference Cookies: Remember your choices and customizations
Analytics Cookies: Help us understand how you use our platform
Marketing Cookies: Used to display relevant advertisements

Third-Party Tracking

We work with third parties who may place tracking technologies on our platform for:

Google Analytics for usage analysis
Facebook Pixel and similar tools for advertising purposes
Hotjar for user experience optimization
Third-party advertising networks

Cookie Management

You can control cookies through your browser settings:

Most browsers allow you to refuse cookies or alert you when they are being set
Disabling cookies may affect platform functionality
You can clear cookies from your device at any time

Do Not Track Signals

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing these signals. Love Language Tracker does not alter its data collection practices in response to Do Not Track signals, but you may disable cookies and tracking through your browser settings.

Local Storage

We may use browser local storage and similar technologies to store information on your device for offline functionality and enhanced performance.

5. Your Privacy Rights and Choices

Access Your Information

You have the right to request access to the personal information we hold about you. To request a copy of your data, contact us at privacy@langoflove.com with "Data Access Request" in the subject line.

Correct and Update Information

You can update your profile information, preferences, and account details directly through your account settings. If you need assistance, contact our support team.

Delete Your Information

You have the right to request deletion of your account and associated personal information. To request account deletion, go to Settings → Account → Delete Account or contact privacy@langoflove.com. Please note:

We may retain certain information for legal, compliance, or legitimate business purposes
Data shared with a partner may remain visible to them unless they also delete it
Deletion cannot be undone; this action is permanent

Opt-Out of Communications

You can manage communication preferences through:

Email notification settings in your account
Unsubscribe links in marketing emails
Do Not Disturb settings for push notifications
Contacting our support team directly

Please note: We will continue to send essential service communications related to your account and security.

Opt-Out of Personalization

You can limit personalized recommendations and content by:

Adjusting privacy settings in your account
Disabling analytics and tracking cookies
Requesting limited data processing

Data Portability

Upon request, we can provide your data in a structured, commonly used format (such as CSV or JSON) so you can transfer it to another service. Request data portability by contacting privacy@langoflove.com.

Withdrawal of Consent

If you have consented to specific data processing activities, you may withdraw that consent at any time through your account settings or by contacting us.

Regional Rights

Depending on your location, you may have additional rights under applicable privacy laws (such as GDPR, CCPA, or LGPD). We honor these rights for all users regardless of location.

6. Data Security

Security Measures

We implement comprehensive security measures to protect your information:

Industry-standard encryption (SSL/TLS) for data in transit
AES-256 encryption for sensitive data at rest
Secure password hashing using bcrypt algorithms
Regular security audits and penetration testing
Firewalls and intrusion detection systems
Access controls and role-based permissions
Multi-factor authentication for account security
Secure API endpoints and rate limiting

Employee Access

Access to personal information is limited to employees, contractors, and service providers who:

Need to know the information to perform their duties
Have signed confidentiality agreements
Are trained on data protection and privacy practices

Limitations

While we maintain strong security practices, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and any transmission is at your own risk. We encourage you to use strong passwords and enable multi-factor authentication.

Data Breach Notification

In the event of a confirmed security breach affecting personal information, we will:

Notify affected users without unreasonable delay
Provide information about the breach and steps taken
Offer resources to protect against misuse
Comply with all applicable legal notification requirements

Incident Response

We maintain a data security incident response plan to quickly identify, contain, and remediate security incidents.

7. Children's Privacy

Age Restrictions

Love Language Tracker is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account.

Parental Concerns

If you are a parent or guardian and believe your child has created an account or provided information to Love Language Tracker, please contact us immediately at privacy@langoflove.com. We will investigate and take appropriate action.

Age Verification

While we do not implement age-gating on account creation, we rely on users to accurately represent their age. Users providing false age information may result in account termination.